{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Please note that once you place your order, we will process and ship it as quickly as possible. However, please be aware that order processing times may vary depending on order volume, current inventory levels, and other factors. The estimated delivery date or shipping speed provided at checkout is based on your selected shipping method and does not account for any potential processing delays that may occur before your order ships. We appreciate your understanding and assure you that we will make every effort to process and ship your order as swiftly as possible."}]},{"type":"heading","level":2,"children":[{"type":"text","value":"1. Return Policy","bold":true}]},{"type":"heading","level":3,"children":[{"type":"text","value":"1.1 Return Policy","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"✅ "},{"type":"text","value":"Acceptable circumstances for returns:","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"The product has quality issues or is significantly different from the description."}]},{"type":"list-item","children":[{"type":"text","value":"The product was damaged during shipping."}]},{"type":"list-item","children":[{"type":"text","value":"You received the wrong item."}]}]},{"type":"paragraph","children":[{"type":"text","value":"❌ "},{"type":"text","value":"Cases where returns are not accepted:","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Customized items, personalized products, or clearance items (unless defective)"}]},{"type":"list-item","children":[{"type":"text","value":"Items that have been used, washed, or damaged (not due to shipping)"}]},{"type":"list-item","children":[{"type":"text","value":"Items returned after the return period has expired"}]}]},{"type":"heading","level":3,"children":[{"type":"text","value":"1.2 Return Period","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"You may request a return within 30 days of receiving the item."}]},{"type":"heading","level":3,"children":[{"type":"text","value":"1.3 Return Process","bold":true}]},{"type":"list","listType":"ordered","children":[{"type":"list-item","children":[{"type":"text","value":"Contact customer service at hello@karmaglowshop.com and provide:\nOrder number"}]}]},{"type":"paragraph","children":[{"type":"text","value":" Product photos (if there is an issue)"}]},{"type":"paragraph","children":[{"type":"text","value":"Reason for return"}]},{"type":"list","listType":"ordered","children":[{"type":"list-item","children":[{"type":"text","value":"\nAfter receiving the return authorization, ship the item back to the designated address.\n"}]},{"type":"list-item","children":[{"type":"text","value":"\nAfter our inspection is approved, we will process the refund within 7 days.\n"}]}]},{"type":"heading","level":3,"children":[{"type":"text","value":"1.4 Refund Method","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Refund via original payment method (processing time depends on the bank/payment platform)"}]}]},{"type":"heading","level":2,"children":[{"type":"text","value":"2. Exchange Policy","bold":true}]},{"type":"heading","level":3,"children":[{"type":"text","value":"2.1 Conditions for Exchanges","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"✅ Circumstances under which exchanges are permitted"},{"type":"text","value":":","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Size/color mismatch (subject to stock availability)\n"}]},{"type":"list-item","children":[{"type":"text","value":"The product has minor imperfections but remains fully functional.\n"}]}]},{"type":"heading","level":3,"children":[{"type":"text","value":"2.2 Exchange Process","bold":true}]},{"type":"list","listType":"ordered","children":[{"type":"list-item","children":[{"type":"text","value":"Contact customer service to confirm inventory\n"}]},{"type":"list-item","children":[{"type":"text","value":"Return the original item (with tags intact and unused)\n"}]},{"type":"list-item","children":[{"type":"text","value":"We will ship replacement items upon receipt (shipping policy see Section 3).\n"}]}]},{"type":"heading","level":2,"children":[{"type":"text","value":"3. Shipping Liability","bold":true}]},{"listType":"unordered","type":"list","children":[{"type":"list-item","children":[{"type":"text","value":"Quality Issues/Wrong Shipment: We cover both ways shipping costs.\nReturns and exchanges for non-quality issues: Buyers are responsible for return shipping costs, while we cover the cost of reshipping.\n\nInternational Orders: Customs duties/import taxes are non-refundable.\n\n\n\n"}]}]},{"type":"paragraph","children":[{"type":"text","value":" 4. Special Note","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"\nSeasonal items (such as holiday gifts) may have special return periods\n"}]},{"type":"list-item","children":[{"type":"text","value":"\nPre-sale items require separate policies to be reviewed on the product detail page.\n"}]},{"type":"list-item","children":[{"type":"text","value":"Return Address: Please contact customer service for the specific address before returning items to avoid shipping to the wrong location.\n"}]}]},{"type":"heading","level":2,"children":[{"type":"text","value":"5. Contact Us","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"For inquiries, please contact us via the following methods::"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"\nEmail:hello@karmaglowshop.com\n"}]},{"type":"list-item","children":[{"type":"text","value":"\nOnline Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM\n"}]}]},{"type":"paragraph","children":[{"type":"text","value":"Note: Please retain the shipping tracking number until the return/exchange process is complete!","bold":true}]}]}